Write to the candycasino.org.pl editorial team
Got a question about something you've read on this site? Spotted an error in one of our pages, or want to suggest a topic we haven't covered yet? We're here to help. This portal exists to give you clear, accurate information about Candy, and we welcome your feedback.
You can reach our editorial team at [email protected]. We aim to reply within 48 hours during the working week. If your question is about the content on this site – a figure that doesn't match what you've seen elsewhere, a term you'd like us to explain in more detail, or a general query about how the platform works – that's what this inbox is for.
Questions about your Candy account
Here's what we can't do: we're an independent information portal, which means we have no access to player accounts, no ability to process deposits or withdrawals, and no control over bonuses, verification requests or technical issues on the operator's own platform. If you need help with registration, a pending payout, identity documents, a bonus that hasn't credited, or anything that involves logging into your account, you'll need to contact the operator directly.
Candy runs its own support channels – live chat and email – which you'll find on the platform itself once you're signed in. That's where account-specific requests are handled, and where the team with access to your records can actually help. We can point you in the right direction, but we can't act on your behalf or escalate a case for you.
Why this distinction matters
We get asked this fairly often, so it's worth spelling out. An information portal like ours writes about an operator; we don't run the operator's systems, hold a gaming licence, or process real-money transactions. Our job is to explain how things work, summarise the terms, and point out anything that might trip you up. The operator's job is to run the games, handle your money, and answer questions about your account. Two separate roles, two separate inboxes.
If you're not sure which one you need, ask yourself this: does your question involve money you've deposited, a bonus you've claimed, or documents you've uploaded? If yes, that's the operator. Does it involve something you've read on this site, or a general query about how the platform is set up? That's us.
Gambling safely and getting help
Gambling should be entertainment, not a chore – and certainly not something that causes you stress or financial difficulty. If you're worried about your own play or someone else's, there are organisations in the UK that offer free, confidential support. GamCare runs the National Gambling Helpline on 0808 8020 133 (available 24/7), and you'll find online resources at gamcare.org.uk. BeGambleAware (begambleaware.org) also publishes advice, self-assessment tools and links to treatment services.
If you want to exclude yourself from all UK-licensed gambling sites at once, GamStop (gamstop.co.uk) lets you do that in a single step. For residential or online treatment programmes, Gordon Moody (gordonmoody.org.uk) is another port of call. And if you want to block gambling sites at the device level – on your phone, tablet or computer – free software like Gamban (gamban.com) and BetBlocker (betblocker.org) can do that across all your browsers and apps.
You must be 18 or over (18+) to view this content or use any gambling platform. If you share a device with someone younger, parental-control software such as Net Nanny or Qustodio can help you restrict access to age-inappropriate sites.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.