Your account lives at Candy, and only the operator can unlock, verify or restore it. This page walks you through the sign-in process, what to do when it doesn't work, and where to get help.
Signing in, step by step
- Open the operator's site at candy.casino in your browser.
- Find and click the sign-in button.
- Enter the email address you used when you registered.
- Enter your password exactly as you created it.
- Click to confirm and you're in.
No account yet? Registration happens at the operator's site too – click the sign-up option and follow the prompts.
What signing in looks like on a phone
The same account works on any device. Open candy.casino in your mobile browser – Safari, Chrome, Firefox – and use the sign-in button there. Your email and password are identical to the ones you use on desktop.
The site adjusts to fit your screen, so everything from browsing games to checking your balance works the same way. No separate app is needed; the browser does the job.
What to do when it fails
A few things go wrong more often than others:
- Wrong credentials – double-check your email for typos and make sure your password matches what you set at registration. Passwords are case-sensitive.
- Caps Lock is on – a capital where you meant lowercase will reject the attempt.
- Verification pending – if you haven't completed KYC, the operator may block access until you submit the requested documents.
- Self-exclusion active – an account closed under responsible-gambling controls stays closed for the full period you chose. No workaround exists, and that's by design.
- Browser session issue – clear your cookies, restart the browser and try again.
Forgotten passwords
Click the password-reset link on the operator's sign-in page. You'll be asked for the email address tied to your account. The operator sends a reset link to that inbox – follow it, choose a new password, and you're back in.
If the email address you used at registration is no longer accessible, contact the operator's support team directly at [email protected]. They'll ask for proof of identity before resetting access – usually a photo of your ID and confirmation of your registered details.
Why an account gets blocked
| Cause | What happens |
|---|---|
| Verification not completed within 7 days | Account closed until documents are submitted; 7 EUR monthly charge applies during the verification period |
| Self-exclusion in force | No access until the chosen period expires – 1 day to permanent |
| Suspected duplicate account | Account may be blocked; bets cancelled; deposits, winnings or bonuses forfeited |
| Terms violation flagged | Operator suspends access while investigating; may be permanent with no withdrawal of balance |
Who to contact
For account problems – a block, a verification hold, a password reset that didn't arrive – reach the operator's support at [email protected]. Live chat is available 24/7 for faster replies.
Before you write, have this to hand: the email address you registered with, when the problem started, and the exact message you see on screen. The more detail you give, the quicker they can sort it.
Finance and withdrawal-limit questions go to [email protected].
Keeping access safe
Sign in only at the operator's real address – candy.casino – typed into your browser or saved as a bookmark. Never click a link in an email or a message claiming to be from the operator; phishing attempts look convincing.
Use a password you don't use anywhere else. If another site leaks it, your account here stays protected.
On a shared device, sign out when you're done. Leaving a session open is an invitation for someone else to access your balance, change your settings or place bets in your name.
Gambling is for those aged 18 and over (18+). Play for entertainment, not as a way to make money. Set a budget before you start, and if it ever stops feeling like fun, help is available free and confidentially at GamCare (0808 8020 133, available 24/7) and BeGambleAware (www.begambleaware.org). GamStop (www.gamstop.co.uk) offers free national self-exclusion across all UK-licensed sites.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.